Application Engineer Refrigeration

Key Responsibilities

Application Engineering Support (60%)

• Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
• Assist customers in using heat load calculation software.
• Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing, etc.
• Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross reference documents with competition. Alternate Refrigerant engagement with customers. Explore new applications in the region. Support semi hermetic compressor to scroll transition.
• Lead NBO for refrigeration products in MEA working together with the Sales organization.

Technical Training (20%)

• Develop and manage a training calendar and create technical training materials.
• Deliver training sessions including hands‑on training on controllers and protections used in condensing units and compressors.
• Coordinate the tools and resources needed for the training center.

Quality & Warranty Management (20%)

• Manage warranty claims and provide troubleshooting support for both production and field failures.
• Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
• Collaborate with manufacturing plants, providing feedback to improve product performance.
• Analyze and maintain warranty data to support continuous improvement initiatives.

• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.

• Strong knowledge of thermodynamics, Refrigeration Systems and controls.
• Technical expertise in troubleshooting and application support.
• Strong collaboration and communication skills with the ability to work across multicultural teams.
• Competent in Microsoft Office and technical software tools.

• Willingness to travel across Africa region.
• Ability to work outside typical office environments when required.
• Commitment to Health, Safety, and Environmental (HSE) standards and procedures.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.