CRM Developer - Dynamics 365​/CE

Summary

As a CRM Developer Dynamics 365 / CE, you will be responsible for designing, developing, and supporting Microsoft Dynamics 365 Customer Engagement (CRM) solutions aligned with Gainwell application development and quality standards. The role supports the full lifecycle of CRM solution delivery, including requirements analysis, design, development, testing, deployment, and post implementation support.

You will collaborate closely with business stakeholders, functional teams, and technical teams to customize the Dynamics 365 platform and Power Platform components to improve business processes and meet organizational objectives. The role requires strong technical expertise in Dynamics 365, C#.NET, JavaScript, Power Apps, and Power Automate, along with the ability to work independently in a large, matrixed enterprise environment.

This role is strictly involved in application configuration and development activities and does not involve access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to CRM platform development, customization, integration, and support activities and does not include handling or processing of sensitive health or personal information.

• Having 6 or more years of experience, this position will be responsible for supporting CRM application initiatives through design, development, testing, and ongoing support.
• Design, develop, and implement Microsoft Dynamics 365 Customer Engagement (CRM) solutions in alignment with Gainwell application development standards.
• Collaborate with business stakeholders and functional analysts to gather, analyze, and document requirements.
• Customize and configure Dynamics 365 entities, forms, views, business rules, workflows, and security roles to meet business needs.
• Develop and maintain custom plugins, workflows, and integrations using C#.NET and JavaScript.
• Build extensions and custom components using Power Apps and Power Automate (Flows).
• Develop and support Power BI reports and dashboards leveraging Dynamics 365 data.
• Perform unit testing, system validation, and support defect resolution activities.
• Provide ongoing application support and maintenance for the Dynamics 365 platform.
• Create and maintain technical documentation, including design specifications, configurations, and deployment guides.
• Ensure CRM solutions comply with Gainwell security, quality, and operational standards.

• Bachelors degree in computer science, Information Technology, or a related field, or equivalent experience.
• 6+ years of experience in CRM application development and support.
• Proven hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM).
• Strong development experience with C#.NET and JavaScript.
• Experience developing Power Apps for CRM extensions.
• Experience creating and managing Power Automate (Flows).
• Experience developing Power BI reports using CRM data.
• Strong understanding of Dynamics 365 workflows, configurations, and customization techniques.
• Experience integrating Dynamics 365 with external systems and applications.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a large, matrixed enterprise environment.

• Work Environment :
  Remote
• Shift timing : 2PM to 11PM IST