Business Digital Banking Support Specialist

Working through the Covid pandemic and the unknowns was an extremely stressful time for all. Having said that, bank ownership and the entire executive management team made navigating the unknowns that much easier. They provided the tools necessary to take care of our customers during this time and it was amazing to see all employees come together as one to try and operate as normal as possible.

The constant communication from management and their continued concern for employee health was amazing to see. Cory W. employed since 2014

I feel so proud to be a part of an institution that does so much good to preserve mainstays and help develop communities all over the SE SoDak region. From investing in the historic State Theater in downtown Sioux Falls, to building that beautiful soccer facility in Yankton, our partnerships are everywhere in the communities we serve. I feel that there is a true culture of compassion at First Dakota.

Being voted Best Bank of South Dakota 2 years in a row speaks volumes too. And though I come from a family of diehard Rabbits fans (Go Big, Go Blue!), I’m excited to see our logo on the USD Coyote basketball court in Vermillion. (Go Yotes too!) Carly S. employed since 2023

I really enjoy the culture at First Dakota. It is a positive and supportive environment where employees are valued. There are always fun activities, thoughtful treats, and little surprises that remind us we are appreciated. It is great to be part of a workplace that cares about both the work we do and the people who do it. Catherine S. employed since 2021

My favorite memory is from when I first started, a co-worker and I decorated the office of someone who had been out of the office for a couple of days. We had it decked out, and boy, was he surprised when he got back! He laughed and we still talk about it! Also, when we have a CD special it is fun doing lots of CDs for customers like we did back when I first started.

It is so nice to see lots of regular and new customers come in. Cheryl M. employed since 2011

My advice to a potential new hire is if you want to work for someone who values you as an individual, chose First Dakota. Charlie S. employed since 2023

Position:Business Digital Banking Support Specialist

Location: Yankton, SD

Job :367

# of Openings:1

Business Digital Banking Support Specialist
- Any First Dakota Branch

First Dakota is hiring 2 Business Digital Banking Support Specialist's to join our team! This position is open to any of our First Dakota branches. This person provides responsive, knowledgeable daily support to Business Digital Banking & Cash Management customers. Troubleshoots and resolves digital banking questions and issues through phone calls, email, and business conversations, guides customers in the effective use of available solutions, and coordinates timely escalation and follow-up when additional assistance is required.

The hours for this position are Monday-Friday 8-5 pm.

Duties

• Provides prompt, professional daily support to Business Digital Banking & Cash Management customers through phone calls, email, and business conversations.
• Troubleshoots business digital banking access, navigation, functionality, transaction, file-processing, and service-related issues; identifies root causes and communicates clear resolution steps.
• Supports customers using Business Digital Banking & Cash Management products and services, including ACH origination, online wire transfers, remote deposit, fraud prevention services (ACH filters & Check Positive Pay), bill payment, electronic documents, account reporting, alerts, and related solutions.
• Authenticates customers and follows established security procedures before discussing account information, changing access, or assisting…