Personal Banking Associate

Overview

Location:

Yarmouth, Nova Scotia, Canada

Hours:

37.5

Line of Business:
Personal & Commercial Banking

Pay Details: $43,900 - $58,600 CAD

TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience  base pay offered may vary based on the candidate's skills, experience, location, and other business needs. As a candidate, you are encouraged to discuss compensation with your recruiter for role-specific details.

Job Title:

Personal Banking Associate (branch)

Purpose:

Establish, build, and maintain impactful relationships with customers and guide them to the appropriate staff for resolutions of financial needs, including new accounts, investment advice, and banking solutions. Provide day-to-day advisory support and assist customers with banking transactions and inquiries, while promoting customer experience and satisfaction.

• Engage customers in day-to-day advisory needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide to the right contact for appropriate solutions; exercise good judgment in confidential matters.
• Educate customers on digital banking (mobile, ATM, online banking) to build confidence in using self-serve channels.
• Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Suggest improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures; ensure documentation is accurate and compliant with regulations and the Code of Conduct and Ethics.
• Promote a positive and equitable work environment by supporting team effectiveness and sharing knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree in a related field preferred
• Proficiency in MS Office (Word, Excel, Outlook), branch software, and internet
• Knowledge of banking solutions and processes to advise customers
• Self-starter with ability to work independently in a dynamic environment; strong administration, organizational, planning, and time management skills
• Strong communication skills capable of connecting with customers and related teams in a courteous and effective manner