Customer Service Rep; CSR

E.F. Winslow Plumbing & Heating in South Yarmouth, MA is looking to hire a full- or part-time Customer Service Rep (CSR) to help our customers get HVAC, plumbing, electrical, or carpentry services they need.

This office position earns a competitive salary of $35,000 - $55,000/year
, based on experience. We also provide our full-time team with great benefits
, including 50%-paid health, dental, vision, life, and short- and long-term disability
. We also offer paid time off (PTO), a 401(k) plan, flexible hours, incentive programs, an end-of-year bonus, employee events, continued training, and a supportive work environment.

We are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider.

As an employer,
we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business.
Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.

As a Customer Service Rep (CSR), you provide friendly assistance to our clients, determine their needs, and resolve their concerns. This is done both in person and through the phone. You establish and maintain customer accounts in our database as well as set up, maintain, and schedule preventative maintenance agreements. Some of your other duties include general assistance around the office such as data entry, filing paperwork, and more.

You feel good about helping our customers get the best plumbing, HVAC, and electrical services around!

• Ability to prioritize and multi-task in a fast-paced work environment
• Strong communication and customer service skills

Two or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required. Do you work well with others? Can you professionally handle confidential information? Are you organized and detail-oriented? Do you have a positive, can-do attitude? If yes, you might just be perfect for this office position!

We have full- and part-time schedules for this position. Full-time employees work 40 hours each week with a rotating 8 AM - 12 PM Saturday shift. Part-time employees work 20 - 25 hours each week and also have a rotating 8 AM - 12 PM Saturday shift.

If you feel that you would be right for this full- or part-time HVAC, plumbing, and electrical customer service job, please fill out our initial 3-minute, mobile-friendly application
. We look forward to meeting you!

Location:

02664