Consumer Research Panel Member

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company with 13 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Whether you are part of our team or one of our guests, we want you to feel like family.

We are looking for a permanent, full-time Assistant Housekeeping Manager to join our team at Chateau Nova Yellowknife.

Reporting to the Housekeeping Manager, the Assistant Housekeeping Manager assists with the day-to-day management and coordination of the Housekeeping Department. The position is responsible for supporting housekeeping operations, supervising and developing employees, coordinating schedules and workloads, maintaining hotel cleanliness and quality standards, managing supplies and equipment, and ensuring departmental health and safety requirements are consistently met.

Including, but not limited to, the following:

• Assist in managing the daily operations of the Housekeeping Department.
• Plan, coordinate and assign the work of housekeeping supervisors, room attendants and other housekeeping employees.
• Assist Executive Housekeeper in preparing and coordinating employee schedules based on occupancy levels and operational requirements.
• Conduct regular inspections of guest rooms, public areas and housekeeping work areas to ensure hotel cleanliness and presentation standards are maintained.
• Supervise, coach and support housekeeping employees and provide ongoing direction regarding performance and service expectations.
• Assist with recruitment, orientation, training and performance management of housekeeping employees.
• Establish and maintain efficient housekeeping procedures and departmental standards.
• Monitor inventory levels for linens, guest supplies, cleaning products, uniforms and housekeeping equipment.
• Coordinate the ordering and purchasing of housekeeping supplies and equipment as required.
• Coordinate maintenance and repair of housekeeping equipment and communicate room or facility maintenance concerns to the Maintenance Department.
• Review employee time records and assist with payroll, scheduling and departmental labour-cost controls.
• Coordinate closely with Front Office, Maintenance, Laundry and other hotel departments to ensure rooms are available according to operational requirements.
• Respond to guest concerns relating to housekeeping services and assist with appropriate service recovery.
• Ensure housekeeping employees comply with hotel policies, safe work practices, WSCC requirements and applicable occupational health and safety standards.
• Participate in departmental meetings and communicate operational priorities to the housekeeping team.
• Perform other related duties and projects as assigned.

Completion of secondary school is required. A university degree or college diploma in hotel management, hospitality management, business administration or a related field is preferred. Relevant housekeeping supervisory experience may be considered in place of post-secondary education.

Minimum 1 to 2 years of relevant hotel housekeeping experience, including supervisory, team-lead or housekeeping management experience.

$25.00 per hour.

Fulltime 30 to 40 hours per week.

• Strong leadership, supervisory and team-development skills.
• Knowledge of hotel housekeeping procedures and quality standards.
• Ability to plan workloads, coordinate employees and manage competing priorities.
• Strong organizational and time-management skills.
• Ability to inspect work carefully and maintain consistent standards.
• Strong verbal and written communication skills.
• Sound judgement and problem-solving abilities.
• Guest-service focused with the ability to respond professionally to complaints or service concerns.
• Ability to maintain accurate schedules, inventory records and other departmental documentation.
• Comfortable working collaboratively with other hotel departments.
• Basic computer skills and ability to work with scheduling, payroll and hotel operating systems.
• Dependable, organized and able to work independently when required.

This is an on-site hotel operations position in a fast-paced environment. The Assistant Housekeeping Manager must be available to work a flexible schedule based on hotel operational requirements, including mornings, evenings, weekends and holidays. The position involves regular walking and standing throughout the hotel, inspecting guest rooms and public…