Front Desk Supervisor at Chateau Nova

Join Nova Hotels as a Front Desk Supervisor at Chateau Nova Yellowknife. Engage directly with guests and lead a dedicated team to provide superior hospitality every day.

In this full-time position, you will oversee the Front Desk operations while ensuring a consistent and welcoming experience for guests. Your leadership will guide the team through busy times, resolve concerns, and coordinate across departments to guarantee smooth operations. Previous supervisory experience and a passion for guest satisfaction are essential to thrive in this role.

Key Responsibilities:

• Lead and motivate Front Desk and Night Audit teams

• Ensure efficient guest arrivals and departures

• Address guest queries and resolve issues promptly

• Support staffing during peak periods and challenges

• Conduct regular hotel walkthroughs to identify concerns

Requirements:

• Legally entitled to work in Canada

• Fluent in English, both written and verbal

• Previous hotel or Front Desk experience required

• Supervisory experience preferred

• Comfortable working independently and making decisions

Bring your leadership, guest service expertise, and problem-solving skills to create memorable experiences at Nova Hotels.
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