Night Manager-Chateau Nova

Position Summary

The Night Manager is responsible for overseeing hotel operations during the overnight shift and ensuring the safety, security, and satisfaction of all guests and employees.

This position serves as the senior manager on duty overnight and is responsible for completing the Night Audit, overseeing Front Desk operations, coordinating the hotel shuttle and security teams, responding to guest concerns and emergencies, and ensuring a smooth transition to the morning management team.

The Night Manager is expected to demonstrate strong leadership, sound judgment, professionalism, and the ability to make operational decisions independently when senior management is not on property.

• Complete the hotel's daily Night Audit accurately and on time.
• Review daily transactions, room charges, payments, deposits, adjustments, and postings for accuracy.
• Identify and correct discrepancies before completing the audit.
• Ensure all required Night Audit reports are generated and distributed.
• Review occupancy, ADR, room revenue, arrivals, departures, no-shows, and other relevant hotel statistics.
• Ensure all guest accounts and folios are accurate.
• Assist with late-night check-ins, early departures, reservations, room changes, and other Front Desk duties as required.
• Ensure the Front Desk is prepared and organized for the morning shift.

• Act as the senior Manager on Duty during overnight hours.
• Take responsibility for hotel operations when senior management is not on property.
• Monitor hotel activity and ensure departments operating overnight are functioning effectively.
• Make appropriate operational decisions when immediate management direction is unavailable.
• Conduct property walkthroughs throughout the shift.
• Ensure hotel policies, procedures, and service standards are followed.

• Respond promptly and professionally to all overnight guest concerns and complaints.
• Resolve guest issues whenever possible and provide appropriate service recovery within hotel guidelines.
• Follow up on noise complaints, room concerns, maintenance issues, security concerns, and other guest requests.
• Document significant guest complaints and the actions taken.
• Escalate serious incidents or unresolved concerns to the appropriate manager.
• Ensure guests receive professional and courteous service throughout the overnight shift.

• Oversee overnight hotel shuttle operations.
• Ensure shuttle drivers are completing scheduled trips and responding to guest transportation requirements.
• Monitor shuttle schedules and communicate with drivers and the Front Desk regarding pickups and drop-offs.
• Ensure shuttle vehicles and operations follow hotel procedures.
• Address delays, operational concerns, or guest complaints involving shuttle service.
• Report vehicle or staffing concerns to management.

• Oversee the hotel's overnight Security team and ensure required patrols and duties are completed.
• Maintain communication with Security regarding guest complaints, disturbances, suspicious activity, and safety concerns.
• Respond to emergencies and incidents according to hotel procedures.
• Coordinate with RCMP, Fire Department, Ambulance, or other emergency services when required.
• Ensure all significant incidents are properly documented through incident reports and the hotel's daily report.
• Monitor the safety and security of guests, employees, hotel buildings, parking areas, and public spaces.
• Ensure emergency exits and public areas remain safe and accessible.
• Report maintenance, safety, or security concerns requiring follow-up.

• Provide leadership and direction to employees working overnight, including Front Desk, Shuttle, and Security.
• Ensure…