Office Manager - Billing

The Office Manager – Billing provides essential operational and administrative support to the Director, Assistant Director, and Senior Management of the Ambulance Billing Department. This role coordinates daily departmental activities, maintains administrative workflows, supports staff with operational needs, and facilitates clear, consistent communication across the department.

Please note:

This position does not perform billing or collections functions. The focus of this role is departmental efficiency, staff coordination, document management, and operational support.

• Provide day-to-day operational and administrative support to the Director, Assistant Director, and Senior Management
• Assist management with internal communications, departmental updates, and policy reminders
• Support the coordination of department projects and initiatives as directed by leadership
• Maintain organized, accurate records related to departmental administrative activities
• Perform additional administrative or operational duties as assigned

• Serve as a resource for staff on general administrative inquiries, including timesheets, payroll schedules, and paystub access
• Assist with monitoring department attendance and addressing attendance-related matters per company policy
• Meet with team members to review and reinforce department policies, procedures, and workflow expectations
• Schedule and coordinate candidate interviews for open departmental positions

• Track and distribute incoming patient correspondence, including mail and documentation requiring department review
• Monitor and organize incoming hospital face sheets, ensuring timely routing to the appropriate team members or workflows
• Coordinate and maintain office supply inventory, ensuring adequate stock at all times

• Identify workflow inefficiencies and proactively communicate improvements to department leadership

• Strong organizational and administrative management skills with the ability to manage multiple priorities
• Excellent verbal and written communication and interpersonal skills
• Demonstrated ability to maintain confidentiality and professionalism when handling sensitive employee information
• Strong problem-solving and decision-making abilities
• Ability to work independently and collaboratively with management and team members
• Proficiency in Microsoft Office Suite and standard office systems
• Ability to clearly interpret and communicate policies and procedures to staff

• Consistent attendance, punctuality, and reliability
• Professionalism and respectful communication with staff and leadership at all levels
• Accuracy and organization of administrative records and documentation
• Demonstrated contribution to departmental efficiency and effective communication
• Consistent adherence to company policies and a positive contribution to team culture

No.

• Innovative – Consistently introduces new ideas and demonstrates original thinking
• Leader – Inspires teammates to follow
• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated – Devoted to a task or purpose with loyalty or integrity
• Self-Starter – Inspired to perform without outside help
• Goal Completion – Inspired to perform well by the completion of tasks
• Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit – Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.