Service Account Administrator - Yonkers, NY

Yonkers, NY, US

Salary Range: $25.00 To $35.00 Hourly

Pay: $25–$35 per hour (based on experience)

Location: Yonkers, NY

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (in-office)

Nations Roof is one of the largest and most respected commercial roofing contractors in the United States, delivering high-quality, cost-effective solutions nationwide. Our expertise spans all roofing systems, waterproofing, coatings, and sustainable technologies. We are driven by a commitment to safety, quality, and long-term partnerships—with our clients and our people. Nations Roof is seeking a customer-focused professional to join our team in a fast-paced, high-volume environment.

This role requires someone who excels in customer service, communication, follow-up collections, and high-volume invoicing support.

The Service Account Administrator – Service Operations is responsible for supporting the administrative functions of commercial service and maintenance projects throughout the State of New York. This role serves as a key administrative resource to the Vice President, Service Director, and Service Managers, ensuring accurate contract administration, project documentation, customer account management, CRM administration, work order management, warranty administration, invoicing support, collections follow-up, and data integrity across multiple software platforms.

The position plays a critical role in supporting the lifecycle of service projects from customer onboarding and contract setup through project closeout and final invoicing. This role does not include dispatching, technician scheduling, or operational field support responsibilities.

• Administer service contracts, maintenance agreements, purchase orders, work authorizations, and customer-specific contract requirements.
• Review customer contracts and service agreements for administrative compliance and documentation requirements.
• Track contract terms, renewal dates, billing requirements, insurance requirements, and customer-specific documentation obligations.
• Maintain contract files and ensure proper execution, storage, and accessibility of project records.
• Support contract closeout activities and ensure all required documentation is completed and submitted.
• Coordinate collection and distribution of customer-required documents including certificates of insurance, W-9s, safety documentation, lien waivers, and closeout packages.
• Assist with notice requirements, change documentation, and service-related contract correspondence.
• Track customer-specific compliance requirements and documentation deliverables.

• Create and maintain service work orders, project records, and customer accounts within company software systems.
• Support administrative activities associated with preventive maintenance programs, repair projects, emergency service work, leak investigations, warranty repairs, and capital replacement projects.
• Monitor project documentation through all phases of service work from initiation to closeout.
• Maintain accurate records of work orders, proposals, service authorizations, customer approvals, and project status updates.
• Coordinate project documentation between service managers, customers, accounting, and other internal departments.
• Ensure project records are complete and properly documented prior to invoicing.

• Manage warranty registration, tracking, and documentation for completed service and repair projects.
• Coordinate manufacturer warranty claims and warranty service requests.
• Review warranty eligibility and assist in processing warranty-related documentation.
• Maintain records of warranty inspections, repairs, corrective actions, and customer communications.
• Track warranty expiration dates and support customer warranty inquiries.
• Coordinate with manufacturers, vendors, service managers, and customers regarding warranty-related issues.
• Ensure warranty closeout documentation is complete and properly archived.

• Create and maintain customer accounts, locations, contacts, service agreements, and project records within CRM and service…