More jobs:
Wisconsin Licensed Workforce Manager
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Business
Operations Manager, Business Management -
Management
Operations Manager, Business Management
Job Description & How to Apply Below
Key Responsibilities Analyze operational data to forecast demand and align staffing resources with service level goals Develop data-driven staffing models, scheduling scenarios, and contingency plans for member interactions Lead operational analytics initiatives and support improvements in customer experience and service delivery performance
Required Qualifications 3-5 years of experience in capacity planning, workforce planning, or service operations analytics 3-5 years of experience analyzing operational data and making staffing recommendations 3-5 years of experience in forecasting or capacity planning in a customer service or contact center environment 3-5 years of experience developing staffing plans or scheduling scenarios aligned with operational goals Current resident of Wisconsin with no relocation allowed
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