Partner Success Manager

Overview

Discovery Education is looking for a Partner Success Manager to join our Partner Success team. As a member of the Partner Success team, the ideal candidate will work directly with cross-functional peers in the region to develop and execute effective engagement strategies, assess and manage risk accurately, and provide accurate forecasting of their portfolio and attainment of revenue targets. This high-visibility role will report directly to the Senior Director, Partner Success, and will be based in NY state.

• Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies
• Apply understanding of SaaS business models and their overall relationship to customer success
• Understand, coordinate, and implement systemic professional learning plans within a district
• Stay up to date on industry trends, engagement methodology, and strategies that drive revenue growth
• Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing findings across the teams and organization
• Results-driven professional who is self motivated, highly organized, and adept at managing multiple priorities simultaneously in fast-paced environments
• Work with sales and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings
• Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity

• Demonstrable success supporting K12 institutions with SaaS or professional learning implementations
• Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations
• Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models
• Ability to prepare, present, and revise forecasts based on risk assessments
• Strong consultation skills
• Understand, coordinate, and implement systemic professional learning plans within a partnership
• Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office

• Bachelor’s degree or higher, or equivalent work experience
• At least 5+ years in customer success/service or sales
• Remote work with ability to travel 30-40% of the time
• Legal right to work in the United States

This role is designed to be remote and can sit in New York.

The hiring range for this position is between $87,850 - $97,600 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for a Variable Target.

At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning through innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement.

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran…