District Manager, Business

Overview

Join Imperial Cleaning as a Full-Time District Manager, a field-based position within the New York Metro Area. This role presents an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will be rewarded for your contributions to our vibrant, customer-focused culture. Your ability to think abundantly and solve problems will be pivotal in this high-performance environment, where your passion for delivering exceptional service will shine.

We value integrity, empathy, and safety, ensuring that your efforts contribute to a supportive and engaging workplace.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, Generous 401k match, and Aflac insurance plans. This is not just a job; it''s a chance to impact your community and grow your career in a dynamic company dedicated to excellence in customer service.

• Oversee multiple locations within the New York Metro Area.
• Manage teams, ensuring that customer service standards are consistently met or exceeded.
• Conduct regular site visits, provide support and training to staff, and implement operational improvements to enhance efficiency and quality.
• Maintain a Monday through Friday schedule, with on-call availability for emergencies as needed.
• Foster an empathetic leadership approach to build strong relationships with employees and clients.
• Establish working relationships with clients.
• Perform required location inspections and touch bases (minimum of 1 inspection and 2 touch bases per quarter).
• Report and resolve inspection deficiencies, urgent within 24 hours.
• Screen, hire, onboard, and terminate staff.
• Train custodial technicians supporting Area Supervisors and Account Coordinators.
• Oversee new account setup.
• Assist in training staff with clocking in/out as needed.
• Monitor employee time and attendance; manage daily staffing schedules and adjust to ensure adequate staffing levels.
• Conduct weekly payroll.
• Report accidents/injuries and address employee performance issues.
• Notify HR/Payroll and Operations of all staffing changes.
• On-call for emergency situations/calls—evenings and weekends.
• Create supply orders as needed and submit service requests to the office.
• Update account spreadsheets as directed.
• Responsible for KPIs within the region.
• Perform performance reviews for direct reports.

• Experience with the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-oriented with the ability to resolve challenges and emergencies promptly.
• Multi-task oriented with the ability to handle multiple projects at a time.
• Customer-focused with a can-do approach to problem solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Clean DMV record and license.
• Strong ability to use technology.

• All other tasks as assigned by management.

Applicants must be 18 years of age or older to be considered for employment.