Operations Coordinator

Operations Coordinator

This newly created Operations Coordinator role provides high visibility and direct support to senior leadership across collections, operations, and project activities. You will play a key role in ensuring projects, accounts, and internal workflows run smoothly while helping to strengthen client relationships and support the continued growth of the business.

Responsibilities

• Support collections activities by tracking receivables, monitoring outstanding balances, and assisting with payment follow-up.
• Communicate with clients to follow up on payments, clarify account status, and help resolve billing-related questions.
• Collaborate closely with sales and operations teams to ensure projects and accounts progress on schedule and in line with expectations.
• Identify opportunities to expand client relationships by upselling services to current, former, and prospective customers.
• Assist with operational coordination across ongoing roofing projects, including organizing tasks, aligning schedules, and supporting internal workflows.
• Provide comprehensive administrative support to leadership, including scheduling meetings, preparing reports, and managing documentation.
• Help coordinate project updates, timelines, and communications across internal stakeholders to keep everyone informed and aligned.
• Identify and resolve day-to-day operational issues through effective problem-solving, follow-through, and clear communication.
• Assist the President and Vice President with expediting paperwork for various jobs and customers as needed.
• Catalog and maintain both new and existing warranties to ensure they are organized, easily accessible, and accurately documented.
• Perform data entry related to accounts receivable, collections, and project documentation to maintain accurate records.
• Support finance-related activities connected to accounts receivable and collections, working in partnership with relevant internal teams.
• Provide general administrative and project support across service, operations, and sales functions as required.

Essential Skills

• At least 2 years of experience supporting collections, operations, and/or project-based work.
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Clear, professional written and verbal communication skills.
• Demonstrated ability to act as a self-starter with a proactive mindset.
• Comfort working in a fast-paced environment, with previous construction industry experience preferred.
• Experience with accounts receivable, collections, and basic accounting or finance-related processes.
• Proficiency in administrative support tasks, including scheduling, reporting, documentation management, and data entry.
• Ability to collaborate effectively with sales, operations, and leadership teams.

Additional Skills & Qualifications

• Previous experience in the construction or roofing industry is preferred.
• Background in project coordination, administrative support, or service coordination is beneficial.
• Experience identifying upsell opportunities and supporting client relationship growth is an advantage.
• Comfort working closely with senior leadership and supporting executive-level requests.

Work Environment

This is a fully in-office role with standard hours of 8:00 a.m. to 5:00 p.m. The position supports a growing operation within a larger organization that has ambitious plans for expansion over the next several years. You will work in a fast-paced, collaborative environment where leadership is accessible and where the role backfills a long-tenured employee, offering the opportunity to build a lasting impact.

The setting involves close interaction with operations, sales, finance, and project teams, with a strong emphasis on reliability, professionalism, and consistent on-site presence.

Job Type & Location

This is a Contract position based out of Yonkers, NY.

Pay and Benefits

The pay range for this position is $25.00 - $29.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the…