JPMorgan Chase Private Client Field Incentive Sales Strategy Support Manager , Vice President

Join JPMorgan Chase and help deliver outstanding experiences for our clients and colleagues by supporting J.P. Morgan Private Client—combining best-in-class banking, lending, investment solutions and cutting-edge digital technology.

As a Field Incentive Sales Strategy Support Manager your role supports the
strategy, design, and administration
of Relationship Manager (RM) incentive compensation, with a focus on
process enhancements, automation, and operating model implementation
. The role provides end-to-end oversight and execution of RM incentive plans, ensuring high data integrity and rigorous standards while partnering across functions to improve field and client experience

This Vice President role supports the
strategy, design, and administration
of Relationship Manager (RM) incentive compensation, with a focus on
process enhancements, automation, and operating model implementation
. The role provides end-to-end oversight and execution of RM incentive plans, ensuring high data integrity and rigorous standards while partnering across functions to improve field and client experience

The core responsibilities span end-to-end incentive plan execution, issue/exception management, continuous improvement, and stakeholder partnership.

• Oversee day-to-end administration of RM incentive programs, including cycles, validations, and end-to-end execution
• Support incentive
  strategy/design
  activities (e.g., plan components, scorecards, new hire structures) and evaluate effectiveness
• Own inquiry, exception, and correction workflows (e.g., scorecard / net-flow performance inquiries), ensuring timely resolution and clear documentation of rationale and outcomes
• Identify “micro-level” process/system breaks; elevate “macro-level” issues and drive fixes through the right partners
• Drive process enhancements and
  automation
  to improve accuracy, speed, and field experience; help implement operating model improvements
• Produce and improve reporting for stakeholders (request volumes, SLAs, compensation impacts) and synthesize qualitative field feedback into actionable themes
• Partner across teams/functions to improve policies, controls, and end-user (field/client) experience

This role operates within a strong risk and controls framework, emphasizing data quality, controlled processes, and good judgment with confidential compensation information.

• Maintain high standards for data integrity, documentation, and controlled execution
• Exercise discretion and sound judgement when handling sensitive compensation-related matters
• Contribute to procedure documentation / knowledge content to improve first-contact resolution and reduce repeat inquiries

• 5+ years of experience in financial services; background in finance, compensation, and/or HR (or closely related analytical/operational role)
• Strong understanding (or ability to quickly develop it) of Private Client products/services and key business drivers
• Strong analytical skills; able to translate complex data into clear insights and actions
• Strong written and verbal communication; able to set expectations and communicate outcomes succinctly
• Strong organization/prioritization and attention to detail with a risk-and-controls mindset
• Demonstrated end-to-end ownership and accountability
• Comfort operating in a matrixed environment and engaging stakeholders at various levels
• Intermediate Microsoft Excel, PowerPoint, and Word skills; ability to learn new systems/workflows quickly

• Experience with incentive compensation systems, scorecard design, and exception management
• Proficiency with reporting/collaboration tools (e.g., Tableau, SharePoint)
• Experience presenting to senior stakeholders and driving cross-functional change