Director of Campus Operations, Alpha

"Alpha is opening new campuses all over America. Why? Because their students love school, learn valuable life skills, and run laps around their peers academically."

Alpha is hiring.

You walk a site and instantly see what's off — the loose ceiling tile no one logged, the HVAC return that's been whining for a week, the landscaping vendor who skipped half the punch list and still invoiced in full. You don't wait for a customer to complain. You close the loop before anyone notices it was open.

That instinct is the job. Alpha operates premium K-12 campuses where families pay for an environment that is safe, consistent, and tour-ready every single day — not just on event days. You'll own that standard across the Northeast:
Manhattan as your primary campus, with regular travel to schools in CT, MA, and PA. Your work is the difference between a campus that feels premium and one that quietly degrades between executive visits.

The first year is heavy on standards-setting and vendor cleanup — codifying what "ready" looks like, building the audit cadence, replacing vendors who don't perform, and getting Campus Coordinators and Site Specialists onto a repeatable operating rhythm. As the region adds schools and your playbook stabilizes, the role shifts toward steady-state regional leadership: you become the operator the network leans on when a new campus opens, an emergency hits, or a standard needs to be rewritten.

This is a field role. If you want to manage from a dashboard, this is not for you. If you want direct ownership of whether 25+ schools feel premium every day — and the authority to make that happen — keep reading.

• Conducting recurring on-site audits across Northeast campuses against documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and translating findings into verified corrective actions
• Triaging facilities issues and emergencies, coordinating vendors, and closing tickets only after problems are verified fixed
• Managing local vendor performance against SLAs, replacing vendors who miss repeatedly, renegotiating scopes, and holding hard accountability conversations on quality and cost
• Driving a weekly operating rhythm with Campus Coordinators and Site Specialists so each campus runs the same routines, not heroics
• Leading major campus upgrades (HVAC refreshes, decor refreshes, landscaping, AV/networking) on schedule and on budget, with minimal disruption to students
• Codifying global standards and AI-enabled procurement playbooks (using ticketing systems, IoT/predictive maintenance dashboards, and centralized sourcing) so every campus opens and operates consistently
• Producing crisp weekly written reporting on regional quality, vendor performance, escalations, and Cap Ex variance

• A dashboard is not a substitute for presence — this role requires regular physical presence at Manhattan and 20-40% travel to regional sites (CT, MA, PA)
• Designing new campuses from scratch or owning ground-up construction delivery — capital expansion sits with another team
• Setting enterprise-wide procurement strategy in isolation from the field — your standards are earned from walking the sites
• Inheriting clean reporting lines and formal authority over every person whose work you depend on — you'll drive accountability through clarity, written follow-up, and refusal to accept vague vendor timelines
• Accepting "tour-ready only when leadership visits" as normal — recurring issues get root-caused, not re-ticketed
• Reactive firefighting as a default mode — the audit cadence and predictive maintenance dashboards exist so you catch failures before they become complaints

Keep every campus in the Northeast region safe, premium, and tour-ready every day.

• Based in New York City or within a commutable distance, willing to operate primarily out of the Manhattan campus with 20-40% regional travel
• Legally authorized to work in the United States without visa sponsorship
• 2+ years owning multi-site facilities, regional operations, hospitality operations, retail operations, or school…