Operations and Project Associate

Position:
Operations & Project Associate

Sourcing

Location:

open to candidates from SA, Lat Am, and PH

Work Schedule:

8am to 5pm OR 9am to 6pm Eastern USA timezone, Monday through Friday

Salary:
Market Related

About the Role:

The Operations & Project Associate is a high-agency individual contributor on the COO's team who takes assigned operational problems and cross-functional initiatives from ambiguity to verified resolution.

You will establish the facts, identify owners and dependencies, build executable work plans, coordinate follow-through, test completed work against approved criteria, and give leadership a concise view of risks, decisions, and next actions.

Key Responsibilities:

• Review assigned dashboards, reports, trackers, and source information to identify discrepancies, stalled work, missing evidence, unusual patterns, and unresolved exceptions.
• Determine what happened, why it happened, who owns each next action, and what the business implications are.
• Reconcile conflicting information across systems and teams, separating verified facts, assumptions, and remaining unknowns.
• Drive assigned corrective actions through verified completion and surface root causes that require a change in process, ownership, training, or controls.

• Convert COO-approved priorities into clear outcomes, work streams, owners, milestones, dependencies, decision points, risks, and completion criteria.
• Coordinate stakeholders, vendors, requirements, decisions, testing, implementation, and follow-up while maintaining an accurate source of truth.
• Surface blockers before they become missed commitments and surface unresolved tradeoffs with evidence and a recommended next step.
• Validate completed work against acceptance criteria approved by the relevant business or technical owner and ensure recurring ownership is explicit after handoff.

• Maintain a concise, current view of assigned initiatives and exceptions, including status, aging, owner, next action, deadline, risk, and decisions required.
• Prepare decision-ready briefings that state the facts, unknowns, underlying cause, implications, options, tradeoffs, and recommended action.
• Resolve matters within delegated authority and resolve matters requiring executive, functional, clinical, legal, financial, or technical judgment.
• Reduce the time leadership spends reconstructing context, locating missing information, or chasing routine follow-up.

• Map workflows, ownership, handoffs, decision points, and control gaps before recommending changes.
• Draft and maintain usable SOPs, implementation guides, checklists, workflow maps, and decision records with the relevant subject matter experts.
• Identify unclear ownership, duplicate work, unnecessary handoffs, bottlenecks, and avoidable manual effort.
• Confirm that documentation reflects approved practice, has a recurring owner, and is usable by the people responsible for execution.

• Support internal audits, reconciliations, implementation reviews, operational quality checks, and corrective‑action initiatives.
• Assemble evidence, compare information across systems, identify missing or inconsistent records, and maintain a clear audit trail.
• Track findings, decisions, owners, deadlines, remediation status, and supporting evidence through closure.
• Escalate questions requiring clinical, legal, employment, regulatory, financial, or technical interpretation to the appropriate expert.

Qualifications:

• Experience in healthcare, behavioral health, telehealth, insurance-based services, or another regulated environment.
• Experience supporting system…