VP, Strategy & Operations, Advisory Technology

VP, Strategy & Operations, Advisory Technology

Cushman & Wakefield is evolving how technology supports its Advisory business, moving toward a more product‑led model that better connects business priorities, technology delivery, broker enablement and client needs. The VP, Strategy & Operations will be a senior leader within the Advisory Technology organization, supporting the Head of Technology by synthesizing input from Product, Architecture, Engineering, and the business into one coherent agenda, running the cadences that keep execution aligned, and representing data & technology priorities across the Advisory business, inclusive of Occupier, Investor, Market Leadership, Revenue Operations & Marketing.

Part of this synthesis includes ensuring the technology roadmap and delivery plan stay visibly aligned to the commercial objectives set by the Chief Revenue Officer, so that technology investment and go‑to‑market priorities move in the same direction. The role will also lead Client Care, Broker Technology Support, Salesforce Platform Support, and Digital Enablement, ensuring brokers, field teams, and the broader Americas Salesforce user base are effectively onboarded, trained, supported, and set up to adopt new technology capabilities.

This position sits at the intersection of strategy, technology, operations and field enablement. It is designed for a leader who can connect teams, establish clear priorities, resolve execution dependencies, and put in place the operating discipline needed to move complex initiatives forward, including cross‑tower coordination, intake and readiness governance, and operating cadence.

Partner with the Head of Technology, Advisory business leaders, and Product leads to synthesize business priorities, product roadmaps, and field/broker needs into one coherent technology and transformation agenda across Marketing, Revenue Operations, and Investor/Occupier Products. Ensure roadmaps are connected, sequenced, and visible as part of a single integrated plan. Connect broker, client and field needs with technology investment and product priorities.

Maintain an integrated view of strategic initiatives, dependencies, risks and resource needs across teams. Ensure technology priorities and delivery remain aligned to CRO‑defined commercial objectives, flagging and helping resolve gaps between the technology agenda and sales/commercial priorities as they arise. Help leadership make trade‑offs when priorities compete for limited capacity, drawing on input from product and business leads rather than setting direction independently of it.

Lead the team responsible for client care, broker technology support, and Salesforce platform support across the Americas, spanning all Salesforce instances and user populations. Own digital enablement: onboarding, training, and hands‑on adoption support for brokers, field teams, and other Salesforce users as new capabilities are introduced. Ensure new products and platform capabilities have clear launch, training, and field‑readiness plans. Develop scalable enablement approaches across products, regions, and user populations, brokerage and non‑brokerage alike.

Use adoption data, support trends, and platform‑wide feedback to identify improvement opportunities and inform future product priorities. Support platform governance and data quality for Salesforce; CRM strategy and roadmap decisions for Investor and Occupier products remain owned by the respective Product Owners, who this role partners with as peers.

Ensure new products and capabilities are fully ready before rollout, defining and holding teams…