Parking Field & Office Associate

Parking Field & Office Associate

Yonkers, NY, US

Salary Range: $20.00 To $20.00 Annually

Basic Function:
Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.

• Provide customer service by answering questions regarding directions, events, building locations and parking policies; instruct on how to make a parking fee payment using the onsite Pay‑stations, TEXT2
  
  PARK, and QR Code platforms; learn all onsite tenant validation programs.
• Issue citations and warnings for non‑compliance with a computerized handheld computer or manual tickets; impound, boot, or relocate vehicles as directed.
• Assist customers at every exit lane and properly manage egress.
• Replace parking equipment’s arm gates when needed.
• Work alone while exercising proper judgment, tact, and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking program and facility upkeep and maintenance, including inspecting and assessing lots for maintenance issues; painting, cleaning, and repairing parking meters and pay‑and‑display machines; installing signs, signposts, and meter posts.
• Assist in the collection and security of all monies received through parking citation, multi‑parking space, TEZ technology and other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events, including setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons, such as data entry, collating mailings, and providing frontline customer service.
• Other related duties as assigned.
• Prepare and input daily field‑reported financial data and key‑punch all data into daily revenue reports files and system.
• Maintain individual client parking accounts; add, delete, and account changes.
• Enter and post monthly receivable payments.
• Coordinate, monitor, review and collect overdue/outstanding accounts.
• Create daily parking revenue report from TEZ, Flow Bird, Verge, Park‑Link, SMS, and T2P platforms.
• Basic bookkeeping or accounting principles knowledge.
• Excellent organizational, time‑management, and problem‑solving abilities.
• Strong knowledge of Microsoft Office suite, including Outlook, Word, and Excel.
• Daily paperwork revenue reconciliation; pull reports from different revenue stream platforms.
• Create a daily DCR and update all daily reports.
• Update the daily traffic counts report.
• Update parking enforcement revenue report.
• Other responsibilities assigned by management.
• Candidate should be able to multi‑task in an office setting while performing accounts payable bank reconciliations, detailed record keeping, answering phones, filing and client communication, and interact with Operations Manager.

• Sunday and Monday Off
• Tuesday, Wednesday 8:30 am‑5:00 pm;
  Thursday, Friday and Sunday 12:00 pm‑8:30 pm
• Full Time at $20.00 hourly rate

• Knowledge of the geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to operate a motorized vehicle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire
• Language skills:
  Ability to read, write and interpret the English language
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors, and other employees of the organization
• Reasoning ability:
  Application of common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability: ability to adapt to changes in the work environment; deal with change, delays, or unexpected events
• Other skills and abilities:
  Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
• Ability to maintain a pleasant and mannerly demeanor…