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EdTech Customer Support Supervisor
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-07-08
Listing for:
Cengage Group
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Cengage Group in New York is seeking a Supervisor for the Customer Support team to enhance service quality and lead a team of Support Representatives. This role involves performance management, quality assurance, and ensuring a Customer First approach to service.
You will conduct regular coaching, manage team dynamics, and utilize insights to drive improvements in service metrics. This position is vital to delivering a world-class customer experience.
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