Customer Success Manager
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-08-10
Listing for:
DARTS Credit
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Be the voice of our members. As a Customer Success Manager, you'll guide business owners through their credit building journey, ensuring they get the most value from the DARTS platform and reach their funding goals.
Key Responsibilities- • Onboard new members and provide personalized guidance on credit building strategies.
- • Proactively monitor member progress and reach out with tailored recommendations.
- • Resolve support inquiries with empathy, speed, and accuracy.
- • Collect and relay member feedback to the product team to improve the platform.
- • Create educational resources, FAQs, and onboarding materials.
- • 3+ years in customer success, account management, or client services.
- • Excellent written and verbal communication skills.
- • Strong organizational skills and ability to manage multiple member relationships.
- • Comfort with SaaS tools and CRM platforms.
- • Knowledge of business credit, PAYDEX scores, or small business lending.
- • Experience in fintech or financial services.
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