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Customer Experience Agent: Tech Support & Upsell
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-08-25
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Hapn seeks a Customer Service Agent to deliver exceptional support and identify opportunities to maximize product value for our customers. The role emphasizes living our WOW Customer Service values in every interaction.
You will handle inquiries by phone, email, and chat, troubleshoot issues, document resolutions, and follow SOPs to ensure consistent, high-quality service. A background in contact centers and upselling is preferred.
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