Client Success Manager III

Position: Client Success Manager III
Reports To: Manager, CSM
Department: Client Success
Location: Remote, US (Eastern Time Zone)
Work Authorization: US Citizenship Required
Blue Voyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender, to join our Client Success team. This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.

You'll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from Blue Voyant's cybersecurity solutions and SaaS platform.

• Serve as the primary point of contact for customer requests, needs, communications, and escalations.
• Act as the voice of the customer internally, advocating for customer success across Blue Voyant stakeholder groups.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
• Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
• Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
• Drive customer adoption, engagement, and utilization of Blue Voyant products and services.
• Support customer retention initiatives and renewal planning activities.
• Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
• Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
• Collaborate with Executive Leadership to support Blue Voyant's strategic and highly complex customer accounts.
• Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
• Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
• Clearly communicate Blue Voyant offerings, service deliverables, operating procedures, and customer value.
• Maintain an advanced understanding of assigned Blue Voyant solutions and cybersecurity capabilities.

• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
• Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
• Hands‑on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
• Experience driving adoption and value realization for SaaS platforms and managed security services.
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
• Experience partnering with Sales teams to support customer retention, renewals, and account growth.
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision‑makers.
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast‑paced environment.
• Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences.
• Ability to create and execute customer success strategies and service improvement plans.
• Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer‑facing organizations.
• Abil…