Customer Success Specialist/in; m/w/d
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-10-02
Listing for:
Cansativa Group
Full Time
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Role overview
Support customers throughout their relationship with a digital product, helping them get started, understand available capabilities, and resolve day-to-day questions. The role combines onboarding, customer education, support, and ongoing care in a remote or mobile-work setting based around Frankfurt.
Responsibilities- Guide new customers through onboarding and help them establish effective working practices.
- Provide responsive customer support and follow up on questions or issues.
- Explain product workflows clearly through training, documentation, or direct assistance.
- Build positive, reliable relationships with customers and identify opportunities to improve their experience.
- Experience in customer success, customer support, onboarding, or client care.
- Ability to communicate clearly and patiently with customers.
- Organized approach to managing multiple customer needs and follow-ups.
- Comfort working independently in a remote or mobile-work environment.
This opportunity is for the Customer Success Specialist/in (m/w/d) role at Cansativa Group.
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