MGM Rewards Supervisor - MGM Yonkers

Supervisor MGM Rewards

The show comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the Game Sense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties are to be performed in accordance with department and property policies, practices and procedures.

The day-to-day:

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
• Maintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training, and supervising all MGM Rewards Representatives
• Understand principles of responsible gaming and ensure consistent promotion of Game Sense to all guests
• Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend
• Promote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM Rewards
• Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits, and any other concerns related to MGM Rewards

The ideal candidate:

• High School Diploma or GED
• 2+ years of prior relevant experience in casino operations and guest service
• Work varied shifts, including weekends and holidays

The perks & benefits:

• Opportunities for professional development and career advancement, including networking opportunities and community volunteer programs
• A supportive and collaborative work environment
• Wellness incentive programs to help you stay healthy physically and mentally
• Company wide discounts on hotel, entertainment, shopping, and food & beverage
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
• Free on-site parking, making your commute hassle-free and convenient

Pay rate:

$44.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans.

Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.