Bank Teller

Bank Teller – Local Opportunities

The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals. The Teller 2 creates and develops a positive relationship with bank clients and delivers solutions by identifying referral opportunities for new products and services based on the customer's financial goals. The Teller performs efficient and accurate banking transactions while:

• Communicating clearly with clients so that they feel appreciated.
• Making it easy to do business with the bank.

• Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name whenever possible, and thanking them for doing business with the bank.
• Execute financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.
• Listen carefully to the client and willingly assist with any questions or problems the client has.
• Make sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed.
• Show initiative, empathy and proactively prevent and handle problems with clients while assisting other tellers as well.
• Effectively execute all service and referral routines to deepen client relationships.