KYC Investigator - Due Diligence
Listed on 2026-09-26
-
Finance & Banking
Regulatory Compliance Specialist, Risk Manager/Analyst, Financial Compliance, Banking Operations
Mercury is the fintech startups use for banking
* and all their financial workflows. We are seeking a detail-oriented and experienced individual with a background in either risk, banking, compliance, AML, fraud or regulatory to assist our Ongoing Due Diligence (ODD) team. In this role, you will be responsible for conducting thorough reviews of existing accounts to ensure compliance with regulatory requirements and providing support for our BPO partners.
* Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
As part of the journey, we would expect you to:- Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed
- Identify opportunities to reduce unnecessary volumes through trends and themes associated to reviews conducted
- Support our BPO partners with escalations tied to various review types tied to CIP, CDD & EDD
- Communicate effectively with various stakeholders and customers
- After account review, document rationale to maintain or exit decisions on customer accounts
- Identify and elevate any potential issues or concerns to management
- Maintain accurate and up-to-date records of all reviews conducted
- Have a strong understanding of regulatory requirements
- Be a highly motivated self-starter, comfortable working within a fast paced environment
- Work efficiently and independently, but know when to ask for help
- Enjoy and have experience working autonomously in a queue based role
- Place an emphasis on quality — paying very close attention to detail to keep bad actors out and ensure we're letting good customers in
- Have great critical thinking skills and enjoy problem solving
- Have great written communication skills
Role location:
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States.
Target new hire base salary ranges: US employees in NYC, LA, Seattle, or SF Bay Area: $85,500 - $96,200 USD. US employees outside those metros: $77,000 - $86,600 USD. Canadian employees: $80,800 - $90,900 CAD.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).