Sr. Coordinator Individualized Care

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best‑in‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom‑designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life‑changing therapies to patients who need them—faster.

• Must demonstrate a superior willingness to help external and internal customers
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Conducts benefits investigations to identify patients’ insurance plan coverage for medications
• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
• Working alongside teammates to best support the needs of the patient population
• Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
• Documentation must be clear and accurate and stored in the appropriate system of record.

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• What is expected of you and others at this level
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In‑depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15

Mbps (megabyte per second) Upload speed of 5

Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment.

Anticipated hourly range: $21.50 per hour - $30.70 per hour.

Bonus eligible:
No.

Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of…