Lead Behavioral Health Care Manager

Our mission is to make cancer care better for patients, providers, and payers — improving outcomes through specialized behavioral health and supportive care, embedded within oncology care teams.

A cancer diagnosis changes everything, not just a patient’s physical health, and we exist to make sure their emotional needs are met alongside their treatment, not as an afterthought. We do this by partnering directly with oncology clinics and cancer centers and using the collaborative care model to bring mental health support into the room where cancer care already happens. That means patients get support earlier and more consistently and providers get a partner equipped to handle the mental health care their patients need.

Our team is built by experienced healthcare operators and executives who have built and scaled partnerships across behavioral health, oncology, and value-based care. We’re a fast-growing, early-stage company, and every new partnership moves us closer to making specialized behavioral health a standard part of cancer care.

The Lead Behavioral Health Care Manager is an experienced, licensed Behavioral Healthcare Manager (BHCM) responsible for clinical supervision and management of a team of BHCMs, as well as delivering some direct patient care. You will collaborate with clinical leadership to support clinical supervision for evidence-based treatments delivered via the Collaborative Care Model (CoCM) to cancer patients. The best candidate for this role is data-driven and outcomes-focused who understands how to bring out the highest quality work in their team.

Lead a team of BHCMs with the following responsibilities (70% of your time):

• Provide training as needed to BHCMs to deliver evidence-based treatments to cancer patients
• Review BHCM sessions for quality assessments and provide feedback to BHCMs for improvement
• Track KPIs of BHCMs and support them in achieving targets, such as timely completion of documentation
• Conduct audits of session notes to ensure compliant documentation
• Proactively identify challenges for BHCMs and identify solutions in collaboration with clinical leadership
• Participate in rotating business hours on-call for patient safety concerns and risk-assessments
• Evaluate BHCMs job performance and develop improvement plans as needed

Conduct direct patient care via Collaborative Care Model (40% of your time), which includes:

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics.
• Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach.
• Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress.
• In accordance CoCM, maintain a patient registry, participate in weekly consultations with psychiatrist, and communicate & collaborate with oncology teams about patient progress and recommendations
• Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol).
• Perform other duties as assigned.

• Licensed mental health providers with 2+ years experience treating patients with chronic/serious medical illness
• 1+ years of experience leading a team. A plus if experience managing a remote team across multiple states
• Consistent use of data to support decision-making
• Strong skills in communication and working on diverse teams
• Ability to balance business needs with clinical priorities
• Comfort in a fast-paced environment with frequent change
• Ability to support a caseload of patients of different diagnoses,…