Payor Partnerships Manager

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor.

The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach ip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice , we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Payor Partnerships Manager is responsible for serving as a trusted partner for our health plans, from implementation through ongoing value delivery, and is accountable for year-over-year retention, growth, value delivery, and expansion. The Payor Partnership Manager works closely across internal teams to manage day-to-day client interactions, lead health plan reporting and analytics, and identify areas of improvement/innovation in line with health plan partner goals.

The Payor Partnerships Manager must be able to build strong relationships and support contracting conversations, serving as the subject matter expert for their program delivery strategy, panel growth strategy, operational customizations and overall outcome metrics.

Responsibilities

- Support multiple health plan partners from implementation through ongoing value delivery.
- Serve as intermediary to fairly represent partner interests and needs to internal stakeholders at Equip including product feedback, operational design/support, member support, and clinical care.
- Quarterback day-to-day program delivery, working closely with internal stakeholders to deliver on program KPIs.
- Partner with the Patient Acquisition & Marketing teams to execute on payor penetration and growth strategy.
- Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization.
- Produce and deliver high quality, actionable client meeting agendas, report content, etc.
- Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations.
- Perform other duties as assigned.

Qualifications

- Bachelor's degree from an accredited institution.
- X years of experience
- Previous experience in mental health working with Managed Care Organizations.
- Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes.
- Strong interpersonal skills with a proven ability to build strong working relationships, navigate various roles and responsibilities within complex organizations, and effectively represent the needs of both the Equip team and the health partner client.
- Demonstrated experience owning and managing multiple concurrent relationships with a diverse client base.
- Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
- Strong understanding of the healthcare…