Assistant Store Manager, People Operations

Assistant Store Manager of People Operations

Salary Range: $60,287 - $66,985.50. Overview:

As an Assistant Store Manager of People Operations, you are the go-to partner for everything that keeps our store teams supported, informed, and set up for success. You serve as the central point of contact for frontline associates while providing direct support to the Store Manager and leadership team across hiring, staffing, onboarding, training, engagement, and performance practices.

You will partner closely with the Store Manager, Talent Business Partner, and Talent Acquisition to ensure accurate people records, consistent Talent processes, and a positive, inclusive environment for associates. This role blends organization, discretion, communication, and hands-on leadership to create a smooth and supportive experience for every associate in the store.

• Maintain Accurate People Data:
  Ensure associate availability, attendance records, overtime tracking, frontline records, and reporting are consistently up to date in Workday. Support leaders with accurate documentation and reporting for Talent processes.
• Own Frontline Staffing Logistics:
  Open, manage, and close frontline job requisitions while partnering with Talent Acquisition on staffing strategy, headcount planning, interview coordination, offers, onboarding requirements, and internal mobility and interim assignment processes.
• Coordinate New Hire Orientation and Onboarding:
  Co-facilitate new hire orientation and ensure new associates receive a thorough introduction to Wayfair, store expectations, and required onboarding steps.
• Support Training and Development Execution:
  Assign training plans, review LMS reports to ensure timely completion of required learning, and partner with leaders to identify skill gaps and cross-training opportunities across the store.
• Manage Tier 1 Talent Case Work and Employee Inquiries:
  Oversee employee-related tickets including accommodations, leaves of absence, complaints, and general Talent questions, ensuring timely follow-through and communication.
• Support Talent Management and Performance Practices:
  Guide leaders through performance reviews, documentation, corrective actions, and conduct matters for frontline associates. Provide administrative support on leadership-related Talent matters and escalate complex or high-risk cases to the Talent Business Partner as needed.
• Drive Engagement and Store Environment Standards:
  Coordinate recognition programs, town halls, cultural awareness activities, and maintain welcoming break room, training room, and communication board spaces, including supplies, materials, and associate resources.
• Build and Support the Store People Plan:
  Partner with the Store Manager and ASMs on development plans for high-potential associates, succession planning support, and follow-up actions that strengthen internal growth and support store goals.
• Provide Visible Store Leadership:
  Serve as an active member of the store leadership team by maintaining a visible presence on the sales floor, supporting opening and closing routines, partnering with leaders to monitor staffing coverage, attendance, and labor trends, while contributing to sales, service, and operational goals.
• Ensure Compliance and Confidentiality:
  Maintain strict confidentiality, accurate recordkeeping, and consistent application of Talent policies, employment practices, and store processes.
• Operate as One Team:
  Flex across store priorities and support customers, associates, and leaders wherever needed. Contribute to both people and business goals by partnering across sales, operations, and back-of-house functions during peak periods and evolving business needs.

You'll Thrive in This Role if You Have:

• Frontline People Leadership
  
  Experience:
  
  2+ years of HR generalist or people leadership experience in a frontline workforce environment, retail preferred.
• Employment Practice Knowledge:
  Working knowledge of US employment law and ability to guide managers through policy-aligned practices.
• Talent Systems Familiarity:
  Experience using Workday or similar HRIS, scheduling systems, and LMS reporting tools.
• Stro…