Senior Success Partner

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor.

The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach ip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

The Senior People Success Partner provides effective HR operational services and advice to business leaders to support the delivery of Equip’s organizational objectives and outcomes. The Senior People Success Partner is an internal consultant on all People-related matters, including employee relations, performance management, and talent planning. This role acts as an employee champion, leadership coach, and strategic thought partner across all aspects of the employee life cycle from onboarding to offboarding.

This role guides leaders to manage and resolve complex employee relationships and performance management issues as well as facilitates partnerships across the People team to deliver value-added services to management and employees that reflect Equip’s business objectives.

• Provide day-to-day guidance and support to leaders at all levels for regular People needs including, but not limited to, employee relations issues, performance issues, team dynamics, conflict resolution, and career development.
• Mentor and advise leaders at all levels to effectively and efficiently resolve routine employee relations or performance issues following best practices.
• Manage complex employee relations and performance issue cases for assigned business functions and teams. Conduct effective, thorough, and objective investigations.
• Work closely with leadership to improve relationships with employees, build morale and engagement, and increase productivity and retention.
• Advise leaders within assigned business functions on hiring decisions and workforce planning, ensuring alignment with overall organizational strategy.
• Enable successful execution of annual performance management programs for assigned business functions.
• Develop and collect relevant People data and reporting to analyze trends, develop solutions, and inform strategic business decisions.
• In partnership with People Operations, ensure adherence to compliance programming, initiatives, and policies.
• Own and execute special projects and initiatives as assigned.
• Maintain an effective level of understanding the business’s financial position, objectives, culture and competition.
• Perform other duties as assigned.

• 5+ years of relevant experience serving as an HR Business Partner for a high-growth organization.
• PHR, SPHR, or other HR certification preferred.
• Demonstrated experience resolving complex employee relations issues.
• Strong working knowledge of multiple HR disciplines, including compensation practices, employee relations, diversity, equity, inclusion and belonging, performance management, and federal and state respective employment laws.
• Exceptional interpersonal and…