Human Resources & Business Development Manager

Job Title:

HR Manager / Business Development Manager

Reports To:

VP of Sales / Senior HR Manager Department:

Sales & HR Services

Location:

Remote — Chicago, IL Required Split:50% HR Management / 50% Business Development About Flex HR:
Flex HR is a fast-growing HR outsourcing company based in Alpharetta, GA, right outside of Atlanta with a sub location in Chicago, IL. We work with companies in a variety of industries to help them manage their human resources and payroll. We are a team of professionals who consistently provide our clients with white-glove customer service. We combine experienced HR Managers, Payroll Managers, Consultants, Recruiters, and leading payroll platforms into tailored solutions for each client.

We are seeking a dynamic, experienced professional for a unique dual-function role at Flex HR. In this position, you will divide your time equally between two critical areas: HR Management and Business Development. As an HR Manager, you will serve as the primary HR partner for a portfolio of Flex HR clients, providing daily operational HR support, compliance guidance, and white-glove employee service.

As a Business Development Manager, you will manage the full inbound sales process — from the moment a lead arrives to the moment a signed agreement is in hand. This role is ideal for an experienced HR professional who is energized by client relationships, comfortable in a consultative sales environment, and excited to contribute to Flex HR's growth while doing meaningful HR work.

You will be responsible for both retaining and delighting current clients and bringing in new ones. Job

HR Management — 50% of Role:

• Serve as the primary HR point of contact for an assigned portfolio of Flex HR clients and their employees
• Manage the complete new hire onboarding process including offer letters, HRIS/payroll platform onboarding, and benefits orientation
• Support benefits enrollment, HSA/FSA changes, 401(k) rollovers, loans, and distribution requests for client employees
• Coach client managers through Performance Improvement Plans (PIPs), conflict resolution, and employee relations issues
• Assist clients with employee terminations including state-required forms, separation documents, and witness support on termination calls
• Lead quarterly reviews for assigned clients and conduct virtual office hours to provide ongoing HR support to client employees
• Administer workers' compensation claims and ensure client compliance with labor laws and multi-state regulations
• Complete periodic audits, monthly benefits reconciliations, and maintain accurate client records
• Coordinate employee recognition activities including monthly birthday updates and annual anniversary celebrations
• Foster a positive workplace environment for clients through strong communication and conflict resolution support
• Act as liaison between departments to resolve client and employee issues promptly and professionally
• Work across multiple payroll and HRIS platforms including Netchex, Paylocity, Gusto, ADP, Paychex, and others
• Demonstrate a high degree of professionalism in all client and employee interactions
• Maintain a willingness to take on additional responsibilities as assigned by management Business Development — 50% of Role:
• Respond to inbound leads from the Flex HR website and phone system within 30 minutes during business hours
• Conduct structured discovery calls to uncover each prospect's HR and payroll pain points, employee count, current platform, benefits structure, and implementation timeline
• Qualify leads using BANT criteria — Budget, Authority, Need, and Timeline — and prioritize your pipeline accordingly
• Build and send customized proposals within one business day of each discovery call, combining Flex HR…