Product Manager Servicenow

Position: PRODUCT MANAGER SERVICENOW
Location: City of Yonkers

PRODUCT MANAGER MIT page is loaded## PRODUCT MANAGER MIT locations:
3 Odell Plazatime type:
Full time posted on:
Posted Yesterday job requisition :
JR228636
** City/State:
** Yonkers, New York
** Grant Funded:
** No
* * Department:
** MIT - Epic - Technical Services
*
* Work Shift:

** Day
* * Work Days:
** MON-FRI
** Scheduled

Hours:

** 8:30 AM-5 PM
** Scheduled Daily

Hours:

** 7.5 HOURS
** Pay Range:**$-$The Service Now Product Manager at Montefiore Einstein is responsible for leading the ideation, development, and ongoing evolution of Service Now modules, products and solutions aimed at streamlining organizational workflows and improving the overall associate experience. This role involves collaborating with operational stakeholders, cross-functional teams and technology experts to define new, optimize existing and enhance digital journeys for Montefiore associates ensuring optimal experiences, and driving the adoption of Service Now solutions across the healthcare system.

The Service Now Product Manager provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.
*
* Responsibilities include:

**
* ** Product Strategy &

Roadmap:

** Help shape and execute on strategic roadmap for the Service Now platform, aligning with organizational objectives and end-user needs.
* ** Stakeholder Engagement:
** Collaborate with cross-functional teams within IT, operational stakeholders, and organizational leadership to gather requirements, define priorities, and drive platform adoption through solution development and optimization.
* ** Feature Development & Enhancements:
** Work with platform developers, architects, and organizational peers to define, design and deliver new or enhanced Service Now features and functions.
* ** Process Optimization:
** Proactively identify opportunities to streamline workflows, maximize automation and efficiently deploy new capabilities using the Service Now platform.
* ** Governance & Best Practices:
** Help to enable platform governance, security, compliance, and scalability by conforming to Service Now recommended practices and guidelines.
* ** User Experience & Training:
** Emphasize user experience by gathering feedback, improving usability, and driving platform expansion through adoption, training and communication.
* ** Metrics & Reporting:
** Define key performance indicators (KPIs) to measure success and drive data-driven decision-making.
** Requirements Include:
*** 4+ years of experience in Product management, IT service management (ITSM), or enterprise application management.
* Success leading complex operational and technology deployments across large organizations and end user groups.
* Strong knowledge of Service Now modules (ITSM, ITOM, HRSD, SPM, etc.), workflows, and integrations.
* Experience working in Agile/Scrum environments with tools like Jira, Confluence, or Service Now Agile.
* Strong ability to influence cross-functional teams and communicate complex ideas effectively.
* Ability to work closely with developers, understand APIs, and oversee integrations with other enterprise systems.
* Exceptional emotional intelligence, empathy, and relationship building.

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.###

EMPLOYEE BENEFITS An assortment of insurance products and discount programs through Voluntary Benefits.

Check out our comprehensive  available to you when you join our outstanding team!
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