ServiceNow CMBD Analyst

City/State:
Yonkers, New York
Grant Funded:
No
Department:
IT - ASSET MANAGEMENT
Work Shift:
Day
Work Days:
MON-FRI
Scheduled

Hours:


8:30 AM-5 PM
Scheduled Daily

Hours:


7.5 HOURS
Pay Range:
$88,000.00-$

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States.

Our workforce is among the most diverse in the US:
Montefiore associates speak 60+ languages.

The Service Now CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization's Service Now platform. This role is responsible for maintaining CMDB data integrity, supporting CI (Continuous Integration) lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data.

The ideal candidate will possess strong Service Now CMDB and ITOM knowledge, analytical and troubleshooting skills, and the ability to collaborate across infrastructure, cloud, security, application, and operational support teams. This position will play a critical role in improving CMDB maturity, operational reporting, audit readiness, and enterprise data quality.

Responsibilities:

• Maintain and support the enterprise CMDB within Service Now, ensuring data quality, consistency, and operational reliability
• Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
• Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
• Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
• Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
• Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
• Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
• Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
• Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
• Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
• Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
• Participate in testing and validation efforts for CMDB enhancements, Service Now platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
• Collaborate with platform administrators, architects, and engineering teams to support ongoing Service Now ITOM maturity initiatives
• Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance

Required Qualifications:

• 3-5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes
• Service Now Certified System Administrator (CSA)
• Service Now CIS - Data Foundations Certification
• Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, Solar Winds) - highly preferred
• Hands-on experience with Service Now CMDB administration, Discovery validation, and CI lifecycle management
• Strong understanding of CMDB governance principles, data quality management, and operational process controls
• Strong understanding of Service Now Identification and Reconciliation Engine (IRE) concepts and best practices
• Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
• Strong analytical, troubleshooting, communication, and stakeholder management skills
• Ability to work cross-functionally with technical and operational teams in a complex enterprise environment
• Bachelor's degree preferred or equivalent experience

Preferred Qualifications:

• Exposure to CMDB Health governance initiatives and operational reporting frameworks
• Experience supporting Service Now Now Assist, AI Skills, intelligent automation initiatives, or AI-assisted operational workflows related to CMDB and IT operations processes
• Healthcare industry experience preferred

#LI-MF1

#SF-DICE-MIT

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race,…