VP Technology

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. for more information about Altour.

The Vice President of Travel Technology leads the strategic direction and operational delivery of all client-facing and internal technology solutions within a corporate business travel management environment. This role is accountable for the full lifecycle of corporate travel technology, including online booking tools, traveler profile systems, approval workflows, quality control platforms, and transactional technology, ensuring they meet the evolving needs of corporate clients, travel advisors, and operational teams.

The VP of Travel Technology partners across sales, account management, operations, and supplier relations to drive technology adoption, optimize the traveler experience, and support the company’s competitive positioning in the corporate travel market.

• Technology Strategy, Vision, and
  
  Roadmap:
  
  
  • Define and manage the corporate travel technology roadmap, incorporating input from clients, account management, operations, sales, and industry trends to prioritize investment and drive innovation.
  • Set the strategy for product lifecycle management, tracking release information, usability matrices, and deployment of new functionality across online booking tools, traveler profile solutions, approval systems, and quality control platforms.
  • Conduct market research and competitive analysis to identify new technology opportunities, assess emerging travel tech trends including AI and next-generation booking platforms, and ensure the company remains at the forefront of corporate travel technology.
  • Benchmark key performance indicators across technology solutions and drive best practices to ensure consistency, quality, and efficiency across all platforms.
• Technology Implementation, Systems Support, and Delivery:
  • Own end-to-end delivery of corporate travel technology implementations (scope, requirements, configuration, testing, deployment, and post-go-live support), ensuring on-time, in-scope, high-quality outcomes.
  • Define and govern internal/external SLAs across platforms and support teams, including escalations, response times, and resolution targets aligned to client commitments.
  • Manage client expectations with clear status and resolution communications; serve as senior escalation for high-impact client technology issues.
  • Own CSAT and SLA performance: run implementation/support feedback loops (surveys, ticket trends, client input), report uptime/incidents/milestones, identify root causes, and drive corrective actions.
  • Lead change management for client platform migrations, with clear communications, training, and go-live support to minimize disruption and protect CSAT.
  • Drive adoption via scorecards and site audits; partner with account management and marketing to increase utilization and feature awareness.
  • Manage third-party vendors to SLAs; elevate defects, track remediation to closure, and prevent vendor issues from impacting client commitments.
  • Enforce policies to ensure platforms and partners meet data security, integrity, GDPR, SOX, and other regulatory requirements.
• Client Engagement, Go-to-Market, and Sales Enablement:
  • Develop go-to-market strategies for technology solutions with clear positioning, messaging, and launch plans in…