ServiceNow CMBD Analyst

City/State:
Yonkers, New York

Department: IT - Asset Management

Work Shift:

Day (Mon-Fri)

Scheduled

Hours:

8:30 AM-5:00 PM (7.5 hrs/day)

Pay Range: $88,000.00 - $

The Service Now CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization’s Service Now platform. This role is responsible for maintaining CMDB data integrity, supporting CI lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data.

• Maintain and support the enterprise CMDB within Service Now, ensuring data quality, consistency, and operational reliability.
• Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities.
• Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records.
• Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations.
• Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB.
• Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment.
• Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting.
• Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality.
• Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements.
• Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues.
• Support process documentation, knowledge transfer, operational runbooks, and end‑user enablement activities.
• Participate in testing and validation efforts for CMDB enhancements, Service Now platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes.
• Collaborate with platform administrators, architects, and engineering teams to support ongoing Service Now ITOM maturity initiatives.
• Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance.

• 3–5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes.
• Service Now Certified System Administrator (CSA).
• Service Now CIS – Data Foundations Certification.
• Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, Solar Winds) – highly preferred.
• Hands‑on experience with Service Now CMDB administration, Discovery validation, and CI lifecycle management.
• Strong understanding of CMDB governance principles, data quality management, and operational process controls.
• Strong understanding of Service Now Identification and Reconciliation Engine (IRE) concepts and best practices.
• Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Ability to work cross‑functionally with technical and operational teams in a complex enterprise environment.
• Bachelor’s degree or equivalent experience.

• Exposure to CMDB Health governance initiatives and operational reporting frameworks.
• Experience supporting Service Now Now Assist, AI Skills, intelligent automation initiatives, or AI‑assisted operational workflows related to CMDB and IT operations processes.
• Healthcare industry experience.

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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