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AI-Driven Software Support Specialist
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-08-11
Listing for:
MediSolution
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Medi Solution is seeking a technical support specialist to provide phone-based assistance, diagnose software issues, and install product updates. You will document all customer communications in our internal ticketing system and collaborate with multiple teams to resolve problems quickly.
The role leverages CRM platforms, Microsoft 365, Teams and VOIP systems, and AI-assisted tools to improve research, troubleshooting and productivity.
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