Artificial Intelligence Engineer

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IMMEDIATE INTERVIEW = AI Technical Lead – GCP/Gemini/Genesys IVR (Contract) = FULLY REMOTE

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Job Title: AI Technical Lead – GCP/Gemini/Genesys IVR (Contract)

Location: FULLY REMOTE

Industry: Telecommunications

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Overview

A leading telecommunications provider is seeking a Contract AI Technical Lead to support the design and implementation of an AI-powered Agent Assist solution. This role will be instrumental in deploying Google Cloud Platform (GCP) services, Gemini, and Genesys IVR, with a focus on leveraging machine learning and generative AI to increase customer satisfaction and reduce agent response times.

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Key Responsibilities

• Lead the technical delivery of a Generative AI-powered Agent Assist platform.

• Integrate Google CCAI, Genesys IVR, and GCP services to support real-time customer support chat applications.

• Collaborate with key stakeholders (based in Dallas) and offshore teams to drive technical strategy and execution.

• Design and prototype AI/ML-powered virtual agents using Gemini, Google CCAI, and Genesys IVR.

• Implement mechanisms for “Next Best Action” recommendations using ML and generative AI models.

• Support the creation and optimization of chat run scripts and intelligent workflows to improve agent efficiency.

• Ensure robust documentation and transition support for long-term scalability.

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Required Qualifications

• 3 - 5 years of hands-on experience with each of the following:

o Google Gemini

o Genesys IVR

o Google Contact Center AI (CCAI)

• Proven experience in a Technical Lead role within enterprise AI/ML or customer support transformation projects.

• Strong understanding of agent desktop integrations, customer support operations, and AI-based automation.

• Excellent communication skills with the ability to coordinate across distributed teams and technical stakeholders.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries IT Services and IT Consulting

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