UI​/UX Designer

Job Family:

Application Development Consulting

Travel Required:

Up to 25%

Clearance Required:

None

Guidehouse is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single platform. The designer will work closely with Product Managers, Architects, AI Engineers, Data Engineers, and RCM SMEs to develop a modern management console that enables operational teams, supervisors, executives, and client stakeholders to manage the revenue cycle from a single entry point.

This role focuses on creating human-centered experiences that reduce workflow friction, increase productivity, simplify decision making, and enable responsible adoption of AI across RCM operations.

What You Will Do:

• Define platform-wide UX strategy and design standards
• Design the GMS RCM management console and unified operating experience
• Create experience profiles for different user personas and operational roles
• Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
• Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
• Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
• Design human-in-the-loop review and approval experiences for AI-generated actions
• Develop wireframes, mockups, prototypes, and design systems
• Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
• Design responsive experiences
• Collaborate with engineering teams to ensure implementation fidelity
• Support usability testing and continuous experience optimization
• Establish design governance standards and accessibility requirements

What You Will Need:

• Minimum of THREE (3)+ years of overall work experience.
• Skills related to:
  Enterprise UI/UX design, Human-centered design methodologies, User journey mapping and service design, Dashboard and analytics experience design, Workflow-driven application design. AI assistant and conversational UX design, Information architecture and navigation design and Design systems and component libraries
• Knowledge of Figma, Adobe XD, Sketch, or equivalent tools
• Data visualization and KPI presentation
• Personal development and role-based experience modeling
• Usability testing and user research
• Accessibility (WCAG) standards
• Responsive web application design
• Experience designing AI-enabled business applications
• Experience designing enterprise applications
• Experience building complex workflow-oriented platforms
• Strong portfolio demonstrating dashboard and operational application design
• Experience working with product and engineering teams in Agile environments
• Experience translating business requirements into intuitive user experiences
• Experience designing role-based experiences and permissions-aware applications
• Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems

What Would Be Nice To Have:

• Experience in healthcare revenue cycle operations
• Experience with healthcare analytics platforms
• Experience designing conversational AI or copilot experiences
• Familiarity with agent-based workflow systems
• Experience designing operational management consoles
• Experience with data-intensive applications and KPI reporting
• Experience supporting regulated environments

The annual salary range for this position is $98,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guid…