Senior Consultant - Lab Information Systems; LIS) Systems

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Senior Consultant - LIS

The Senior Consultant provides consulting services to clients on Lab Information Systems (Oracle Health/Cerner, SCC Soft, Sunquest, Well Sky, Orchard, Apex...)
-related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits.

• guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance;
• acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer;
• cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support;
• resolving escalated problems and issues using solution knowledge and expertise;
• addressing complex client concerns raised during installation, operation, maintenance, or solution application;
• performing test script execution;
• creating and participating in unit and integrated testing;

• Applying technical expertise to individual client system's builds in order to identify, troubleshoot, and resolve problems
• Serving as a subject matter expert in their LIS domain area(s)
• Mentoring client project teams as necessary in project and system build strategy
• Tracking and documenting work performed and adhering to status reporting expectations as requested
• Working closely with project leadership on documentation of issues and facilitation of solutions
• Analyzing and monitoring workflows, providing documentation and optimization suggestions
• Leading meetings regarding project status and ongoing work product coordination
• Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client's statement of work
• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications
• Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability
• Working with the client's cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution
• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications
• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients
• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment
• May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers
• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested

• Must embody Nordic's maxims
• Bachelor's degree or equivalent healthcare and technical experience required
• 3+ years of hands-on practical build and implementation experience within at least one LIS solution (SCC Soft, Sunquest, Well Sky, Orchard, Apex, etc.)
• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes
• Strong communication skills, both written and verbal
• Highly organized and able to multitask as well as maintain intense focus on individual tasks
• Self-starter with the ability to maintain schedule, meet deadlines,…