Operations Technical Support Associate
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-10-02
Listing for:
lambcareers
Full Time
position Listed on 2026-10-02
Job specializations:
-
Insurance
Job Description & How to Apply Below
Role overview
Provide foundational operations support across the commercial insurance policy lifecycle, helping service teams process transactions accurately and consistently. This detail-focused role covers policy records, billing, carrier documents, certificates, and other workflow activities within a structured operations environment. It can suit candidates new to commercial insurance as well as insurance professionals moving into a specialized technical support function.
Responsibilities- Process new accounts, renewals, endorsements, audits, cancellations, and reinstatements according to established procedures.
- Handle assigned direct-bill and agency-bill support activities and maintain dependable billing records.
- Enter and update policy data, activities, and documentation in Applied EPIC while following operations standards.
- Review policies, invoices, and notices issued by carriers for completeness and accuracy before recording the information.
- Prepare Certificates of Insurance, Evidence of Property documents, and Auto through the designated systems.
- Track daily production, meet turnaround SLAs and volume goals, maintain low error rates, and contribute to workflow documentation improvements.
- Commercial insurance experience is optional; prior insurance knowledge may support a transition into the role.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Technical aptitude and the ability to learn Applied EPIC and other operational tools.
- Careful, consistent execution of structured processes with a strong focus on data integrity.
- Ability to perform effectively in a high-volume environment with deadlines and measurable production expectations.
- Dependable organization, time management, personal accountability, and appropriate escalation skills.
- A collaborative, team-oriented approach and openness to coaching and feedback.
- Strong attention to detail and commitment to accurate documentation.
- Ability to balance quality, capacity, and service-level requirements while handling assigned work.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×