Director, Compliance Operations

About Honor

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in‑home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency.

Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day‑to‑day execution across Honor’s 15—and growing—states of operation.

The Compliance Operations team enables Honor’s growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance.

• Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings.
• Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements.
• Own day‑to‑day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur.
• Partner with Product and Engineering to build tech‑first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation.
• Lead state licensing audits and audit‑readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams.
• Ensure operational readiness for new markets and service offerings.
• Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business.
• Build and develop a high‑performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement.
• Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets.

• Balance Incremental and Radical Change
  —you operate on two tracks simultaneously, making targeted, practical improvements while identifying system‑level changes that make compliance fundamentally more efficient and scalable.
• Tend to Be Right and Think Systemically
  —you balance compliance risk against business and operational risk, finding middle ground that protects compliance without unnecessarily constraining growth.
• Get S*%t Done
  —you move quickly and with purpose, using pattern recognition to identify what matters and delivering results without waiting for a full roadmap.
• Identify Problems
  —you proactively hunt for problems, using data, deep‑dive operational audits, and close attention to…