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Overnight Customer Support Manager — Team Lead + Equity
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-09-01
Listing for:
Empower
Full Time
position Listed on 2026-09-01
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4–6 agents reporting to the VP of Customer Experience. The shift is 12 AM–8 AM EST with weekend coverage, and training hours will follow during standard business hours.
You will mentor the team, set clear performance expectations, refine escalation protocols, recruit and onboard new members, and drive QA to ensure timely, accurate support for drivers and riders alike.
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