VP of Scaled Customer Success & Retention Ops
Job in
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-09-02
Listing for:
Remote Jobs
Full Time
position Listed on 2026-09-02
Job specializations:
-
Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
ECI is hiring a VP, Customer Success Operations & Retention to define the scalable CS operating model and build the organization behind retention, health scoring, and lifecycle engagement. You will oversee teams responsible for renewal operations, customer intelligence, and automation-enabled programs.
You will partner with Product, Marketing, Support, and Engineering to deliver a unified customer experience, leveraging AI where it adds value, while guiding strategy with executives and teams.
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