Tenant Program Manager

• Legal Entity: AECOM Technical Services Inc
• Business Line: PPM
• Work Location Model:
  On-Site
• Primary
  
  Location:
  
  US - New York, NY - 605 Third Ave
• Compensation: USD 115000 - USD 135000 - yearly

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AECOM
is seeking a Tenant Relocation Program Manager
to support the Program Management Team on the AECOM
/
New York City Housing Authority (NYCHA) Comprehensive Modernization/ Trust program. The Relocation Manager will manage day-to-day oversight of tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and ensure alignment between NYCHA, relocation vendors, design-build teams, field staff, and internal AECOM stakeholders.

This role is designed for a highly organized program coordinator, strong communicator, and problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives. This role offers a strong leadership-track opportunity for a mid-career professional.

Key Responsibilities:

• Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
• Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).
• Review and coordinate reviews of resident plans, guides, and notices with COO’s division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.
• Review all resident communication materials related to relocation.
• Forecast and manage inventory of vacant apartments (on-site and off-site).
• Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.
• Support bi-weekly meetings with Operations to track preparation of vacant units.
• Establish workflows defining roles/responsibilities for moving residents to temporary housing.
• Lead line-by-line lease compliance and property management reviews before and after contract award.
• Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
• Coordinate access and facilitate training for design-builder use of NYCHA’s resident management system.
• Ensure design-builder is using the resident management system as required.
• Coordinate bi-weekly stakeholder meetings to monitor progress.
• Collaborate with teams to resolve challenges and streamline relocation processes.
• Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.

• BA/BS plus four years of relevant experience or demonstrated equivalency of experience and/or education

Preferred Requirements:

• NY/ NJ Agency experience
• Familiarity with environmental documentation or hazardous materials processes including lead and asbestos removal and disposal.
• Experienced proactive project manager.
• Strong written and verbal communication skills as well as interpersonal skills.
• Highly organized.
• Ability to coordinate across multiple teams in a fast-paced program environment.
• Ability to handle sensitive information with discretion.
• Ability to act independently, work collaboratively, make informed decisions, and manage one’s own time.

• Sponso…