Asset Protection Manager

Overview

At Wayfair, protecting our people, property, and reputation is at the heart of delivering amazing customer experiences. As our Asset Protection Manager, you’ll lead the charge in building and sustaining a culture of safety, trust, and accountability across the store. Reporting to the Regional Asset Protection Manager, you’ll oversee a talented team of ASMs, Specialists, and Guest Experience Hosts to ensure a secure, welcoming, and compliant environment that allows every customer and associate to thrive.

This is more than risk management, it’s about inspiring confidence, fostering collaboration, and ensuring that safety is woven into every part of the retail experience. You’ll partner across functions like Sales, Logistics, Visual, and Talent to minimize shrink, respond to incidents, and champion proactive programs that keep our business resilient. If you’re a hands‑on, people‑first leader with expertise in retail safety and security, with a passion for coaching teams, this is your opportunity to make a lasting impact.

• Own the AP Strategy:
  Lead all asset protection and safety initiatives in your store, aligning with regional goals to minimize risk and maximize trust.
• Lead & Develop Your Team:
  You’ll oversee, manage, and inspire a talented and diverse team of asset protection personnel, creating clear pathways for growth and accountability.
• Drive Shrink Reduction:
  Monitor data, investigate losses, and implement action plans that reduce shrink and improve operational integrity.
• Oversee Incident Response:
  Lead investigations and response efforts for theft, fraud, safety issues, or emergencies while ensuring thorough documentation and discretion.
• Train & Coach Teams:
  Deliver impactful training on safety, situational awareness, and emergency procedures. Ensure every team member understands their role in a secure environment.
• Build Cross‑Functional Partnerships:
  Collaborate with Sales, Visual, Logistics, Facilities, Corporate, and other cross‑functional teams to integrate AP practices into daily operations.
• Use Data to Inform Action:
  Leverage reporting tools, audits, and technology like CCTV to identify trends and develop proactive solutions.
• Champion a Culture of Safety:
  Model professionalism, reinforce compliance, and celebrate wins to keep AP top‑of‑mind without compromising customer experience.
• Communicate with Impact:
  Share updates with leadership and the regional AP team on performance trends, risks, and recommendations.
• Stay Hands‑On:
  Be visible, engaged, and approachable on the floor, ready to act quickly and decisively when issues arise.

Overview

At Wayfair, protecting our people, property, and reputation is at the heart of delivering amazing customer experiences. As our Asset Protection Manager, you’ll lead the charge in building and sustaining a culture of safety, trust, and accountability across the store. Reporting to the Regional Asset Protection Manager, you’ll oversee a talented team of ASMs, Specialists, and Guest Experience Hosts to ensure a secure, welcoming, and compliant environment that allows every customer and associate to thrive.

This is more than risk management, it’s about inspiring confidence, fostering collaboration, and ensuring that safety is woven into every part of the retail experience. You’ll partner across functions like Sales, Logistics, Visual, and Talent to minimize shrink, respond to incidents, and champion proactive programs that keep our business resilient. If you’re a hands‑on, people‑first leader with expertise in retail safety and security, with a passion for coaching teams, this is your opportunity to make a lasting impact.

• Own the AP Strategy:
  Lead all asset protection and safety initiatives in your store, aligning with regional goals to minimize risk and maximize trust.
• Lead & Develop Your Team:
  You’ll oversee, manage, and inspire a talented and diverse team of asset protection personnel, creating clear pathways for growth and accountability.
• Drive Shrink Reduction:
  Monitor data, investigate losses, and implement action plans that reduce shrink and improve operational integrity.
• Oversee Incident Response:
  Lead investigations and response efforts for theft,…