Vice President of Operations

Position Summary

Reporting to the Chief Executive Officer, the Vice President of Operations provides strategic and operational leadership to all assigned operational departments/staff in support of the achievement of desired operational, financial, and performance standards and goals to achieve ESC’s strategic initiatives. Responsible for oversight for the daily operations of 169 residents in a pediatric post‑acute rehabilitation and long‑term care facility. This position is also responsible for coordinating the integration of services for the on‑site special needs school to meet the needs of the residents.

The VP of Operations will be responsible for working an on‑site schedule of a five days/week that may include weekends. This position will have direct oversight for the following functions:
Associate Administrator, Nursing, Medical Services, Quality, and ESC School (Yonkers). Serves as Administrator of Record for the Elizabeth Seton Children’s Center.

• Understands and promotes Elizabeth Seton Children’s Mission, Vision, and Core Values to ensure application with organizational policies and procedures.

• Actively participates in setting the strategic direction of management services within operations to ensure effective execution of Elizabeth Seton Children’s Center’s Strategic Objectives utilizing data driven and evidence based measurements.
• Establish and implement an interdisciplinary vision that provides inventive, holistic care and education of unparalleled quality to transform the lives of our children and young adults with medical complex conditions.
• Lead special projects and long‑term planning for operations in collaboration with the CEO.

• Drive quality care by setting and upholding high standards of clinical practice, ensuring every child and young adult receives personalized, top‑tier care in alignment with regulatory guidelines and standards to maintain a 5‑star CMS rating.
• Ensure that survey preparations, audits, and plans of correction are executed as needed.
• Ensures compliance with all Federal and State codes, rules and regulations pertaining to long term care operations of the Children’s Center.

• Lead the development of new programs and services.
• Lead an interdisciplinary team in the development of an innovative care model that will include enhanced programming, clinical pathways and efficient and effective staffing patterns to achieve the highest quality of care and life for our residents delivered with excellence, dignity and love.
• Be a strong voice for ESC by representing the organization in professional organizations and committees advocating for excellence for children and young adults with medically complex conditions, presenting and publishing best practices at state and national conferences.
• Solve problems with compassion by addressing and resolving concerns from residents, families, and staff with empathy and professionalism.
• Drive high resident/ family and staff satisfaction as evidenced by satisfaction survey scores, formal complaints, and grievances, level of workforce engagement, and social media reviews and postings.

• Lead a rigorous Just Safety Culture with accountability, empathy, and transparency.
• Establishes standard for the review of quality data to identify safety, infection control and regulatory trends to improve resident care practices.
• Promote and support teams to collaborate closely with other departments and community partners to enhance resident care and create opportunities for staff development.

• Manages the selection, development and performance of direct reports to retain an engaged operations leadership team…