Practice Supervisor

Citi Med is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community.

All Citi Med offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at

Citi Med is growing rapidly, and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, Citi Med continues to make its way down a successful road. Citi Med maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth.

If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

We are looking for a detail-oriented and energetic Shift Supervisor to join our team  Shift Supervisor serves as a key operational leader on the floor, working closely alongside the Clinic Manager to drive day-to-day performance. While this role reports directly to the Manager, the Supervisor is empowered to act as a collaborative partner helping execute strategy, lead staff, and proactively resolve issues without constant escalation.

• Deliver exceptional customer service to all patients, providers, physicians, and staff, modeling the standard expected of the entire team.
• Partner with the Manager to plan, supervise, and manage all functions related to patient care staff within the facility, serving as the primary point of leadership during assigned shifts.
• Lead by example with a roll-up-the-sleeves approach, stepping into any department as needed to maintain smooth operations and support staff.
• Oversee and coordinate the day-to-day operations of corporate patient services, ensuring consistency and quality.
• Identify opportunities to increase operational efficiency; collaborate with the Manager to develop, apply, and follow through on updated protocols that enhance patient flow and overall experience
• Analyze root causes of appointment wait times and work alongside the Manager, leadership, and providers to improve patient access and scheduling effectiveness.
• Exercise sound judgment and independent decision-making to resolve scheduling and front desk issues in real time, escalating to the Manager when appropriate.
• Communicate and monitor performance standards across the team; conduct fair and consistent evaluations in alignment with Manager expectations.
• Lead regular team meetings to relay policy updates, procedural changes, and operational priorities; maintain open lines of communication between frontline staff and management.
• Serve as the first point of escalation for complex patient complaints or inquiries related to scheduling and front desk operations, resolving issues and keeping the Manager informed.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Other duties as required.

• Minimum 2 years of supervisory or managerial experience within a practice-level healthcare organization, with a demonstrated ability to lead teams, oversee daily operations, and drive performance in a clinical or administrative setting.
• Demonstrated experience building, training, and developing teams
• Proficiency in using EHR systems
• Strong leadership and team management skills; ability to think critically and develop…