Backup Care Manager

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well‑being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech‑powered solutions that deliver support efficiently and  embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands‑on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on‑site and near‑site employer‑based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands‑on help when and where they need it most.

Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their work forces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

you will you will lead a team of Backup Care team members responsible for delivering exceptional backup care experiences to Wellthy members. You’ll oversee daily operations across multiple shifts, ensuring members receive timely, high‑quality support while balancing speed, quality, productivity, and team engagement.

This role combines frontline leadership with operational execution. You’ll coach and develop your team, manage escalations, monitor real‑time performance, allocate resources as demand shifts, and drive continuous improvement across the Backup Care program.

Success in this role requires strong people leadership, operational judgment, and the ability to make confident decisions in a fast‑paced environment. You’ll partner closely with Care Operations and cross‑functional teams to improve workflows, solve operational challenges, and scale Backup Care as Wellthy continues to grow.

Leadership & Team Development

• Lead, coach, and develop a team of Backup Care team members, fostering a culture of accountability, urgency, empathy, collaboration, and continuous improvement.
• Conduct regular 1:1s, coaching sessions, quality reviews, and performance conversations to support growth and accountability.
• Hire, onboard, train, and develop new team members while recognizing strong performance and addressing performance concerns promptly.
• Build an engaged, high‑performing team and ensure appropriate staffing and coverage across assigned shifts.

Shift Operations & Service Delivery

• Lead day‑to‑day shift operations by monitoring queues, workload distribution, staffing levels, and real‑time service metrics.
• Partner with other Backup Care Managers to ensure…